Parent Information

Parent Information

Each child will be allocated a “pocket” where all ongoing information will be supplied, including the Centre's newsletter, fee statements and receipts.
Check notice-boards in your child's room regularly for items of common interest and announcements. Each room provides an information board for parent's to peruse.
Communication book for parents and staff to share information on regular basis.

Incident/accident book, for minor accidents, that occur during the day. Parents are required to sign the book acknowledging they are aware of the incident.
Medication book - this book is to ensure the correct medication is given to a child with parent's authorization. Only Prescribed Medication can be administered by staff. Parents and care-givers are required to sign the book in acknowledgement.

The Manager and staff are also happy to talk with parents on a daily basis. Should you have any concerns relating to any aspect of the service or programs? They can be referred to the immediate staff member in charge of your child's group and/or the Centre's Manager.


By placing children with the WELC, parents are entrusting an enormous responsibility to the Centre. To ensure that the Centre provides the highest quality of care, standards that follow, a solid philosophy have been set.
The Centre aims to meet the needs of children and their families, and to offer experiences that will foster their development as caring, assertive, and happy and independent human beings to prepare them for their golden future. The primary focus is the individual child and his/her family.

The centre's encourages an ‘OPEN DOOR PHILOSOPHY” where all family members are welcome to visit the centre at any time throughout the day.


Our Objectives

  • To provide a safe, comfortable and caring environment directed towards meeting each child's developmental needs.
  • Support and enhance the child's home life by respecting the needs, composition and relationships with family groups.
  • To encourage and plan for interaction among all age groups within the Centre, to support sibling relationships and to promote caring and tolerance both individually and as a group.
  • Promote the development of positive attitudes towards self and others.
  • Maintain regular communication with parents, including the exchange of information concerning the child's development.
  • Encourage participation by parents and the community in the activities of the Centre.
  • Hold regular staff meetings, open discussions and informal communication sessions, so that all staff members interact and participate in planning and evaluating the program.
  • Provide opportunities for staff to develop and further their own skills and abilities in relation to preparing, planning and implementing developmentally appropriate programs for children.
  • Integrate learning and education about human diversity which includes culture, ethnicity, gender and disabilities and guide children towards valuing and respecting such diversity.
  • Help children realise their full potential.


Parent Responsibilities

To enable the Centre to run smoothly and to be of benefit to all, parents are asked to:

  • Fill in the sign in/out sheets.  This is a legal document and is located in each child's playroom.
  • Convey daily information regarding your child to the appropriate staff member or leave a message in the diary located in each room.
  • Please notify the Centre if your child will not be attending.
  • Fill in the medication form located in each child's playroom should this be necessary. We do not supply any medication. Please note that all medication must be handed to our friendly staff member for safe storage
  • Label your child's clothing.  This helps relief staff who may not “recognise” certain clothing
  • Pay fees when they are due. Please discuss this with the Manager should this not be possible and make alternative arrangements
  • Please notify staff when you are leaving or collecting your child. If a child is to be collected by someone other than parents or an “authorised” person, prior notification must be given. An unauthorised person will not be permitted to collect your child
  • Keep enrolment details up-to-date, including emergency contacts
  • Observe the Centre's hours of operation.  A late fee will be applicable
  • Attend monthly Parent Group/Accreditation Meetings and any social functions as organised by this committee
  • Share special skills e.g. music, storytelling, cooking, puppet making


Our Team

It is the Centre's policy to employ staff who are qualified and experienced in the care and education of children. All staff are required to hold a current Working with Children Card Senior First Aid Certificate and a current Fire Awareness Certificate. Staff are required to attend in-service and training sessions to enhance their skills for working with young children. Relief staff may be employed at these times to enable staff to attend these sessions. Relief staff may also be employed when permanent staffs are on rostered days off, sick leave or holidays. We have qualified staff and experienced staff to facilitate learning in a supportive environment that is designed to encourage creativity and exploration in a safe and secure place.


Staff Responsibilities

Staffs have certain responsibilities to the families who use the service.  These include:

  • A commitment to encourage a full staff/parent partnership
  • To provide a quality program to encourage the development of young children
  • To follow policies about safety, hygiene and the well-being of children as set out in the Centre Operating Plan
  • To incorporate, whenever possible, parents' concerns and preferences with the care of their children
  • To convey information about a child to the parent
  • To adhere to the Australian Early Childhood Association Code of Ethics for Early Childhood Staff
  • To adhere to the principles and standards underlying the New National Framework
  • To abide by the Mandatory Reporting policy and procedures under the current Community Welfare Act and the Care & Protection of Children Act – Where any person who believes that a child is suffering (or has suffered) maltreatment is required to report this fact to either an officer from Department of Education (Early Childhood) or a member of the police force.


Our programs

Programs are largely unstructured and based on self-selection of materials and experiences in order to meet the needs of the individual child as well as the needs of the group. We endeavour to provide as wide a selection of developmentally appropriate materials and resources as possible and children are encouraged to participate in all areas of the program. We recognise that children learn through playing. We endorse the concept of cross-cultural and non-discriminatory programs.



The Centre provides morning tea, lunch, afternoon tea and a late afternoon tea. Food at the Centre is selected on the basis of providing children with a balanced diet, which is low-fat and free of salt and preservatives.

Parents are welcome to offer suggestions and recipes which are family favourites or special to their culture. Please note any special dietary requirements on the enrolment form and also inform the Child Care Centre Support Worker - Cook. Please do not bring any sweets, cordial or soft drinks to the Centre (Special occasions accepted).


Daily Requirements

Children do get dirty as they participate in activities. It is recommended that comfortable, easy to wash play clothes are worn.

All items brought into the Centre should be clearly named and be recognisable by the child.

Parents are asked to check their child's belongings each afternoon. Lost and unnamed articles will be placed in a “Lost Property Box” in the front foyer. Please check this frequently.

Please provide each day:

  • 2 changes (or more) of clothing including underwear

Please note:
Sun hats (are provided by the centre and remain the child care centre's property). When children leave, the hats will be allocated to another child. Hats are washed weekly and are not shared between children. The nursery is an exception. Parents must provide appropriate hats


Health Considerations

With a large number of children at the Centre at any one time, it is inevitable that children will come into contact with a variety of ailments and may have regular colds.

However, if your child has a contagious illness such as conjunctivitis, diarrhoea, vomiting, etc, for the health and safety of other children and the staff, he/she will not be able to attend the Centre.

It is suggested that parents arrange alternative care to cover the times their child is unable to attend the Centre.

It is advisable that all children receive vaccinations as per the Territory Health Department's recommendations. This will help to ensure your child's well- being. We require proof of your child's immunisation record. If this has not been provided, they will be excluded from the Centre should there be an outbreak of a disease that requires exclusion.

For further information, please refer to our Health and Safety Policies and Procedures in the Centre's Operating Plan.


Special Events

Any special days for your child such as birthdays and any other significant days are acknowledged at the Centre. Cultural days that have special meaning to your family also will be incorporated into the program. Please make arrangements with the Staff before the day if we need to do any special preparation.


Toys and Special Belongings

We request that you do not bring these into the Centre as they can be easily lost or broken. Staff cannot accept responsibility for loss or damage.


Hours of Operation

Our Centre is open from 7.00am to 6.00pm, Monday to Friday, 52 weeks per year. The Centre is closed on all declared public holidays.

We ask parents to collect their children by 5:55 pm, which allows for a smooth transition for children, and time for staff and parents to liaise about their child’s day before closing at 6.00 pm.



Full-time, daily and casual care is provided and children attend on their specified days and times only. Permanent changes in enrolment may not be possible until vacancies occur. Public holidays cannot be substituted for alternate days as the Centre maintains only permanent bookings. Parents may request an extra day due to their work commitments. This extra day will be added to the already booked days. An interview will be conducted with each family prior to admission at which time parents will complete all necessary documentation for enrolment.
Please click Enrolment tab for the WAITLIST form to register your child.


What a good childcare offers

  • Lots of affection and enjoyable adult company
  • Opportunities to play with their friends and the toys they like
  • Time to follow their interests, to explore and learn and to discover new toys, equipment, games and friends
  • Time and places to be quiet, to relax and rest or be alone
  • Freedom to express their feelings
  • Clear and reasonable expectations of behaviour that is respectful of others
  • Predictable timing of important events like snacks, lunch, sleep and going home
  • A variety of different spaces are good for children
    • room for active, noisy play
    • places to sit quietly and get away from others for awhile
    • somewhere cosy to listen to stories and music
  • A locker for each child to keep clothes and belongings
  • Lots of natural light and fresh air
  • A pleasant outlook to other rooms or the playground
  • Attractive displays of children's paintings, creative work and photos
  • A playground with many different types of equipment and places for children to explore alone and with friends
  • Appropriate levels of staffing to ensure regulatory staff: children ratios are met
  • Confident, positive staff who enjoy and are proud of their work
  • Staff who are warm and positive towards children and fellow staff
  • Staff who relate to children at their eye level
  • Staff who care for all children equally, welcoming their different family and cultural backgrounds
  • Staff who give praise, recognition and encouragement to all children and to each other
  • Staff who are happy for you to pop into the Centre at any time and without an appointment


Behaviour Management

Children are at all times encouraged to act in a manner which promotes harmony, well-being and respect for themselves, others and the environment. Stern punishment, smacking or debasement of children is not permitted, nor is any other form of punishment which results in the humiliation or frightening of a child. Children are guided positively towards more acceptable behaviour by being given choices which are acceptable, thereby promoting self-discipline as a learning experience. While pointing out the consequences of their actions, children must be taught gently and firmly to control their own behaviour. They must be given a minimum of clear guidelines as too many rules confuse. Reminders are given as memories are short as they develop these skills. Children are encouraged to settle their own disputes with positive adult guidance.


Child Care Benefit

Child Care Benefit (CCB) is a payment made by the Australian Government to families to assist with the cost of childcare. This is available to all eligible families on a means tested basis.
Therefore all families are encouraged to contact the Family Assistance Office (FAO) to process a claim for CCB. The FAO allocates a Customer Reference Number (CRNs), for both the parent/guardian and the child, when the family lodges a claim for CCB as reduced fees or notifies their intent to claim CCB as a lump sum (following the end of the financial year).
Families bring this information to the Centre and a formal enrolment is created for the child. This enrolment provides the link between the family; the service; The Department of Education, Employment and Workplace Relations (DEEWR) and the FAO.
Child Care Benefit (CCB) is paid in certain circumstances when a family is charged for care that the child does not attend.
Under the Child Care Management System (CCCMS) each child is eligible to receive CCB for an initial 42 days of absence per financial year. This can be used for any reason and without proof of circumstances (including public holidays).
Once the initial 42 absence days have been exhausted additional absences may be claimed in certain circumstances:

  • Absence, due to illness, of the child, parent or sibling. This MUST be supported by a Medical Certificate.
  • An outbreak of infectious disease when the child is not immunised.
  • A parent being on a rotating shift or rostered day off.
  • Due to a local emergency, the service is closed or the child is unable to travel to the service.
  • Shared custody arrangements due to a court order, a registered parenting plan, a parenting plan or a parenting order.
  • Attendance at preschool.
  • Exceptional circumstances.



Fees are payable two weeks in advance.
Don't forget that "government approved" care like ours is heavily funded by the Commonwealth in two major ways:
Child Care Benefit (CCB) - means tested and not available to all families.
If you have already been given your percentage by the FAO, we can discuss the exact "out-of-pocket" expense with you.
The 50% Child Care Rebate - not means tested, and available to ALL families who meet the work/study test.